ServiceNow Admin Course in Bangalore & Coimbatore with Real-Time Projects
Master ServiceNow Administration & ITSM with Real-Time Training
Looking to build a high-paying career in IT Service Management? Join our ServiceNow Course in Bangalore and ServiceNow Course in Coimbatore designed to help you become a certified ServiceNow Administrator and ITSM professional. This industry-focused training program covers everything from ServiceNow basics to advanced administration, ITSM modules, Service Catalog, CMDB, and workflow automation.
Our hands-on training ensures you gain real-time experience in managing incidents, problems, change requests, SLAs, user administration, reporting, and automation using the ServiceNow platform.
Why Choose Our ServiceNow Training?
- Real-time industry-oriented training
- 100% practical sessions with live projects
- Experienced ServiceNow certified trainers
- Mock interviews & resume preparation
- Placement assistance support
- Online & Classroom training available
- Flexible timings for working professionals
Career Opportunities After ServiceNow Course
After completing our ServiceNow Admin Training, you can apply for roles such as:
- ServiceNow Administrator
- ITSM Analyst
- Incident Manager
- Change Manager
- ServiceNow Developer (Entry Level)
- CMDB Analyst
- ServiceNow Consultant
ServiceNow professionals are in high demand across MNCs and IT companies with attractive salary packages.
Course Highlights
- 100% Practical Training
- Real-time Project Implementation
- Certification Guidance
- Interview Preparation Support
- Dedicated Placement Assistance
Course Modules
Introduction of Service Management / ITIL / ITSM / Cloud Computing
- What is Service, Service Management
- Introduction to ITIL
- Introduction to ITSM
- Introduction to ServiceNow
- History of ServiceNow
- Various ServiceNow Versions
- ServiceNow Features
- Introduction to Cloud Computing, Cloud Services and Different Models
- Architecture of ServiceNow – Multi-Tenant, Availability, Redundancy, Backup, Security, Domain Separation
- Release, Patch, Hotfixes
Getting PDI and Managing It
- Introduction to developer.servicenow.com
- Obtaining PDI
- Managing PDI – Different Operations
- Instance Stats Overview
- Introduction to ServiceNow Documentation
ServiceNow Platform Overview
- Now Platform Interfaces – Next Experience UI, Now Mobile, Service Portal
- UI Components – Application Navigator, Filter Navigator, Banner Frame, Content Area, List, Form, Applications, Modules, Favorites, History, All Applications, Sys_ID, Breadcrumbs
- Local and Global Searching
- Different Settings Options
- Difference between UI15 and UI16 / Next Experience UI Navigation
- Branding of PDI
- Breadcrumbs and Search Functionality
- Plugins
- User Profile
- Purpose of Impersonate User
- Toggle Connect Sidebar
- Role-Based Access
Introduction to User Management
- Introduction to User Administration
- Creating Users
- Difference between End User and Administrator
- Working with Groups
- Working with Roles
- Creating Department and Company
- Creating Countries and Locations
- Assign Roles to Users and Groups
- Delegate Users
- Currently Logged-in Users
- Different User Roles – ITIL / Admin / Fulfillers / ESS
Working with Lists and Forms
- Working with Form Designer / Form Layout
- Adding Different Fields / Sections to the Form
- Personalizing Forms
- Working with Form Templates
- Working with Views
- Related Lists Concepts
- Filters, Searching and Sorting Features
- Context Menus and Usage
- Breadcrumbs and Usage
- Personalizing and Customizing Lists
- Add Filters to Favorites
- Configure List Layout
- List Controls
- List Calculations
- Update Multiple Records
- Shortcut for List/Form (.FORM / .LIST)
Tables Management and Application / Module Management
- Introduction to Tables
- Out-of-the-Box Tables
- Types of Tables in ServiceNow – Base / Child / Parent / Referenced / Extended
- Creating Custom Tables
- Deleting Custom Tables
- Default Fields in Custom Tables
- Understanding u_ and sys_ Prefix
- Dictionary Entries
- Schema Map
- Configure Labels and Choices
- Configure Styles
- Working with Choice Lists
- Dictionary Override
- Reference Qualifiers
- Display Checkbox
- Creating Applications and Modules
- Assigning Roles to Applications / Modules
- Testing Visibility of Applications / Modules
ITSM Modules / Service Level Management
- Overview of Incident Management
- Incident Management Process / MIM
- Incident Lifecycle
- Creating Assignment Rules
- Overview of Problem Management
- Problem Management Process (Identify, Investigate, Resolve)
- Overview of Change Management
- Types of Change
- Change Management Process (Raising, Planning, Authorizing)
- Overview of Knowledge Management
- Knowledge Management Roles
- Creating Knowledge Articles
- Using Knowledge Articles
- Introduction to Service Level Management (SLM)
- Creating SLAs
- Types of SLAs
- Working with SLA, OLA and UC
- Schedule SLA Definitions
- Importance of Retroactive Start and Pause
Import Sets
- Introduction to Import Sets
- Data Import Process
- Preparing Data for Import
- Data Loading
- Creating Transform Map
- Field Mapping
- Working with Coalesce
- Working with Multiple Coalesce
- Running Transform Map
Reporting / Dashboards / Visual Task Board
- Introduction to Reports
- Types of Reports
- Creating New Reports
- Deleting Reports
- Adding Reports to Dashboard
- Report Sharing
- Scheduling Reports
- Publish and Unpublish Reports
- Introduction to Dashboards
- Create New Dashboard
- Working with Visual Task Board (VTB)
Email Notification
- Introduction to System Notifications
- Purpose of Email Notifications
- Creating New Email Notification
- Preview Notification
- Email Templates
- Configure Email Notification
- Notifications on Event Fired (With Development)
Service Catalog
- Introduction to Service Catalog
- Configure Service Catalogs
- Configure Categories
- Create Catalog Items
- Types of Catalog Items
- Types of Variables
- Working with Variable Sets
- Record Producers
- Order Guides
- Working with Rule Base
- Adding Service Catalog to Service Portal
- Working with User Criteria
- Catalog UI Policy
- Catalog Client Scripts (With Development)
Asset and CMDB / ITOM Introduction
- Overview of CMDB
- Classes in CMDB / CI Class Manager
- Different Ways to Populate CMDB
- Identification, Reconciliation, Precedence Rules
- De-duplication Tasks
- Managing CMDB Dashboard
- Introduction to Discovery
- Introduction to Asset Management
Creating Workflow
- Introduction to Workflow
- Workflow Core Activities
- Creating New Workflow
- Workflow Editor
- Active Contexts
- Workflow Administration
- Workflow Properties
- Validate Workflow
Flow Designer
- Overview
- Components
- Build and Test Flows
- Flow Execution
- Components and Building an Action
- Activity Designer
Introduction to Additional ServiceNow Resources
- Overview of Now Learning
- How to Use It and Earn Badges
- How to Earn Micro Certifications
- Introduction to HI Portal
Our Progress
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